If you’re flying to Canada or the United States in Business Class, Air Canada offers one of the most convenient and comfortable ways to get there. A leading member of the Star Alliance, Air Canada connects Australia to North America via nonstop flights between Sydney, Melbourne and Brisbane to Canadian cities like Vancouver, Toronto, Calgary and others, with onward connections to many destinations across Canada, the US, and even Europe.

Their Business Class cabin is featured on long-haul aircraft like the Boeing 777-200LR, offering a fully flat bed, premium dining, and excellent connectivity to Star Alliance frequent flyer benefits. Whether you're flying Air Canada Business Class on a direct flight to North America or combining it as a part of a larger trip with other Star Alliance carriers, our airfare consultants can help you customise an itinerary to suit your needs.

Our Marketing Manager, Blake, flew on the Air Canada Business Class from Sydney to Vancouver onboard the Boeing 777-200LR. Keep reading along to find out more about this Business Class product.

Boarding and First Impressions

When I arrived at the gate, boarding was already underway. Fortunately, as a Business Class passenger, I was invited to skip the queue and head straight onboard. The crew were clearly keen to keep things on schedule and prepared the cabin quickly for an early departure.
Once onboard, my first impressions of the Business Class cabin were positive. The layout is a 1-2-1 herringbone configuration, giving every passenger direct aisle access. I was seated in 3A, a forward window seat that felt private without being too close to the galley or bathrooms. Even without a closing suite-style door, the staggered design meant I couldn’t see anyone else when reclined, which enhanced the feeling of personal space.

From the moment I boarded, the staff were incredibly friendly, true to the warm Canadian reputation. I was welcomed with a glass of Joseph Perrier Brut Champagne or sparkling water, followed by a hot towel before take-off.

The crew were attentive throughout the flight. They regularly checked in, topped up drinks, and struck the perfect balance between professionalism and friendly conversation. A couple of the crew members even took the time to ask about my trip and offered tips about Canada, which was a lovely touch, especially as I was travelling solo.

The Seat and Cabin

The seat itself has held up well considering the aircraft’s age. It’s upholstered in grey fabric with crisp white panels, and while it may not be the newest in the skies, it was functional, spacious, and well thought-out. I had two windows next to me and ample flat space for personal items. Storage options included a compartment next to the seat (which also held a universal power point and a USB point), a small area under the armrest, and footwell storage for smaller bags.

There’s a reading light, individual air vents (a detail I always appreciate), and good legroom – I’m 5’9” and couldn’t reach the end of the footwell when seated. The seat reclines into a fully flat bed at the touch of a button, with the added bonus of adjustable firmness and a massage function. The cabin lighting dimmed to a soft blue at bedtime, creating a calming sleep environment. I managed around 4–5 hours of broken sleep during the flight. I tend to be a side sleeper, so I personally found that the footwell was a little narrow, as my knees would constantly bump into the side, or it felt a bit restricting if you wanted to move or roll over. That said, I found that lying on my back resolved this issue and I was able to stretch out enough to relax.

The seat itself was comfortable and the mattress topper helped soften the base slightly. I didn’t feel overheated at any point — the cabin temperature was well-regulated, and I appreciated the individual air vent above my seat. The bedding provided was good quality: the pillow was plush and the blanket was soft without being too heavy. I’d definitely recommend changing into comfortable clothing for sleeping (if you packed any), as Air Canada does not provide pyjamas.

Onboard Amenities

As I mentioned, no pyjamas were offered, however, slippers were provided on our seats at the start of the journey along with the bedding, which included a mattress topper, blanket, and pillow. We were also given an Acqua Di Parma Amenity kit which contained socks, a sleeping mask, a dental kit, ear buds, a microfibre cloth and an Acqua Di Parma hand lotion and lip balm. I was a little disappointed that the only Acqua Di Parma items in the Acqua Di Parma Amenity kit were these two tiny items. A few extra products would have been a nice touch. The bathrooms were clean and equipped with the basics - tissues, soap, lotion, paper towels - but nothing over and above that. There were two sets of bathrooms: one at the front and another between the two Business Class cabins.

Air Canada Business Class Onboard Dining Experience

Shortly after take-off, drinks were offered with a small snack. I opted for an Aperol Spritz, but there was a full selection of basic cocktails (Negroni, Caesar [A Canadian classic], Rye and Ginger), wines, and spirits available.

Lunch was served about 15 minutes after the seatbelt sign was turned off – quite fast, though I suspect this is so passengers can eat and then settle in as soon as possible to get some sleep. Lunch started with a chilled crab salad with lime and coconut dressing, cucumber, a green salad with balsamic vinaigrette, and a choice of artisan or garlic bread.

For the main course, I chose the braised lamb shoulder with red wine and shallot jus, diced potatoes, carrots and zucchini. It was hearty and comforting, reminiscent of a Sunday roast. Dessert options included a cheese plate, fresh fruit, or chocolate mousse with butterscotch sauce. I opted for the fruit.

As someone who is lactose intolerant, I had planned to manage my diet manually. Air Canada doesn’t offer a specific lactose-free dietary option, rather, they have a vegan meal option (which also caters for those who are lactose-free). This option wasn’t ideal for me as I still enjoy eating meat. While I did my best to choose lactose-free options, it's worth noting that not every ingredient is listed, so there’s some risk involved if you're navigating dietary needs manually.

Breakfast was served about 90 minutes before landing. I had pre-selected the avocado toast with tomato, feta and arugula, which came with bircher muesli, seasonal fruit, and jam. While the menu listed a croissant, I never received one, but there was more than enough food overall. The coffee (drip style) was not quite up to Australian coffee standards, but I still drank it - caffeine is caffeine!

Throughout the flight, a self-serve snack bar was available in the galley with chips, chocolate, fruit, granola bars, water and juice. There were also a couple of on-demand hot food options like a chicken calzone and a couscous salad with artichoke and vegetables – ideal if you get hungry between meals.

Technology and Entertainment

The technology within the seat is functional, though it’s not the most modern offering in the skies. A large 18-inch touchscreen in-flight entertainment screen welcomes you at your seat. While the interface can be a little slow to respond initially, the touchscreen capability is convenient and means you don’t have to rely on the remote if you don’t want to. The remote itself is stored in a side compartment and is primarily used for games. Also inside the compartment, you’ll find a universal power outlet (which fits various international plugs), a USB-A port, and an AUX connection for the provided Air Canada headphones.

The entertainment library offers a solid selection of new releases, classics, TV series, music, and more. I had pre-downloaded a few shows to my tablet from Netflix, but with the large screen in front of me and a decent range of content, I ended up watching a movie or two onboard instead. The interface also gives you access to news, weather, your food and drink menus, arrival information, and in-seat shopping options.

A particular highlight is the 3D flight map, which gives a detailed real-time view of the aircraft’s route. I especially liked the flight progress bar at the bottom of the screen that tells you how far along you are, and how many hours remain — a small but useful feature when planning meals, movies, and rest.

Above your seat are two adjustable air vents and individual overhead reading lights, in addition to the reading light by your headrest. Seat controls are managed via a small digital panel beside your armrest, with presets for upright, recline, and lie-flat positions. There’s also the ability to adjust the firmness or softness of the seat cushion and activate a subtle massage function - a thoughtful feature if you’re trying to relax or work during the flight.

One downside worth mentioning is the Wi-Fi offering - or rather, the lack of complimentary access. Disappointingly, no free Wi-Fi is offered to Business Class passengers. Free texting is only available for Aeroplan 75K and Super Elite members, and beyond that, guests need to pay for access.

As someone who had planned to catch up on some work during the flight, it was frustrating to learn that Wi-Fi wasn’t included, particularly on a long-haul international flight in Business Class. At this price point and cabin level, I would expect at least basic connectivity to be complimentary. It’s an area where Air Canada is behind competitors offering free access for Business Class travellers.

Final Thoughts

Overall, Air Canada’s Business Class on the Boeing 777-200LR is a solid product - comfortable, well-configured, and paired with excellent staff service. While some of the hard products could use a minor refresh, the experience as a whole was smooth, warm, and enjoyable. Where Air Canada passed with flying colours was in their customer service and the skills of their cabin crew. I felt looked after the entire time.

If you're looking to fly Business Class to Canada or the US in comfort, Air Canada is a strong contender - especially if you value a nonstop flight from Sydney, Melbourne or Brisbane and a full-service experience. Whether you’re looking for a direct Business Class flight to North America or want to combine Air Canada with another Star Alliance airline as part of a Mixed Fare, get in touch with one of our airfare consultants to tailor the perfect itinerary.