Company Background

Welcome to Flat Beds. Real Fares, Real Service.


Flat Beds is part of the Complex Travel Group. Complex Travel (as RoundAbout Travel) was started in 2008 by entrepreneurs Mark and Amy Trim at the age of 23 and 27 respectively. Mark and Amy had a background working for a large travel firm but were fed up being associated with the churn and burn style of operation that led to a high attrition rate and poor customer service. Through starting RoundAbout Travel they decided the best way to highlight the professional service of quality travel agents was to pick the most difficult airfare product, round the world tickets, where efficient and expert service would shine through.

Over time we discovered that value driven business class customers loved our way of doing things and finding the best value deals to meet their needs, so Flat Beds was a natural extension to complement our RTW offering. Over the last 12 years, Complex Travel has grown to a team of 24 staff with turnover in excess of $160 million and 4 trading brands including RoundAbout Travel, QFlyer, Flat Beds, and Y Premium. In 2019 Flat Beds also launched our subsidiary brand Flat Beds Tour + Cruise, providing luxury tour and cruise booking services for Flat Beds clients.

As part of the Complex Travel group, Flat Beds is AFTA/ATAS accredited and is part of Helloworld Travel. RoundAbout Travel holds professional indemnity, public liability, and management liability, so that your funds are fully insured and protected.

By leveraging your time and bringing in an expert airfare manager we’ll conduct a full cost/benefit consultation to ensure you’ve got the best value flat-bed deal on the market, avoiding poor quality airlines, average aircraft or angled/lie flat business class seats. You’ll save time by outsourcing to a professional and we give you the same rate you’d pay direct with the airlines.

Contact Us

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1300 318 227