Most travel agents are about selling the destination and simply booking your flights as a means to getting your booking for accommodation and tours. This has led the travel industry to be full of under skilled sales people rather than true professionals. We’re a little different. We are passionate about the journey, how you get there to us is the most important part of the trip and where we can show our expertise in terms of airfare construction and airline knowledge. We know that starting your business trip or holiday off smoothly sets the tone for the rest of your stay and that is what we focus on. We know all the seat maps and where the best places to sit are, taking into account availability at the time of booking. Your Flat Beds consultant will make sure to book you on fully flat beds where possible depending on your routes and aircraft availability. Where fully flat beds are not available your consultant will discuss this with you and recommend the best alternative option, so there are no surprises when you board.
Major chains have given travel agents a bad rep in the last 10 years, rapid expansion in this age of travel where almost everyone can afford to fly has resulted in mass hiring to fill many shopfront agencies which has left the industry with a skills shortage and results in many negative customer experiences due to people unknowingly booking with amateur agents. At Flat Beds, we only hire agents with significant industry experience to be able to sell the most complex kinds of airline tickets and even then they undergo extensive training in airfare and airline product to be across the latest in aircrafts, seat types and frequent flyer programs. We know that it’s vital that we as the agent know more than the customer to be able to deliver the right advice every time and by focussing our staff in smaller, dedicated teams we can have experts specialising in each field. Meet the team to see more about our backgrounds.
When Mark and Amy Trim started the RoundAbout Travel group, they wanted to do something pretty drastic to the travel landscape. That was to offer a service guarantee from start to finish, this service guarantee is covered by all the RoundAbout Travel companies including Flat Beds. Some companies offer a thinly veiled price guarantee, offering to beat competitor pricing by $1, but no one would really stand by their service turnarounds. That was eight years ago and to date we haven’t seen another company back themselves to get back to you each and every time. And you can rest assured that once you’ve booked and paid, the same efficient and timely service will be there for you throughout the process.
Paying on credit card is standard practice nowadays and the worst feeling is having the cost you expect to pay go up by as much as 2-3% right when you go to pay your invoice. We don’t believe this is a reasonable business practice and that reasonable merchant costs need to be factored into the overhead model no differently than rent or wages. We don’t pass on any fees for Visa, MasterCard or AMEX. Of course, BPAY and bank transfer options are also available.
Usually reviews of airlines are undertaken by journalists on a free junket with little detail, scared to offend the company that might be paying big bucks to advertise with them. The other issue with some reviews are that they don’t focus on the value and cost of the fare in question. We believe if we’re going to sell airfares that we need to have a good feel for the product to be able to provide a correct cost/benefit analysis delivering the best value option for your needs. We regularly review airlines, particularly in business class where there are larger product and cost differences, and we sample airline lounges to give you more information about the airlines you’re flying with the most. We pay for these tickets without airline sponsorship so that we can prepare unbiased reviews and feedback. Mark and Amy have both maintained Gold and Platinum Velocity accounts for several years along with flying business class regularly on all Velocity partners.
Our goal for booking your travel is to essentially deliver one thing: value. Value is a combination of factors including service, time leverage, price, product quality, connections and frequent flyer benefits. For someone travelling around the world, it means you’re spending a bit of money on your travel as well as a fair bit of your time. Balancing those elements to deliver the best value outcome is critical and achieved through our consultation process.
Our consultation starts with either the website enquiry form or we can also qualify your needs over the phone. We are looking to get an initial picture of your basic outline of dates and destinations and through many combined years of booking flights we’ve gathered the right questions to ask to get a picture of your personal travel needs. These differ from one person to the next and we can refine the right deal for you based on these preferences.
Flat Beds gives you that dedicated point of contact throughout the process, rather than having to contact an airline directly and getting an overseas call centre with a different person every time. We’re only an email or call away with a guaranteed 1 business day service guarantee. For busy professionals and business owners leveraging this time and outsourcing your travel planning process to an expert agent is a nett gain in cost compared to inputting a greater amount of your valuable time scrounging through websites to perhaps end up with the wrong deal for you.